Shipping & Returns
Shipping Policy
At Ozzy Market, we are committed to providing a fast, reliable, and hassle-free shipping experience. Orders are typically processed within 1–3 business days before being carefully packed and shipped through trusted international carriers. Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can monitor your package every step of the way.
Delivery times may vary depending on your location, shipping method, and customs processing. While we always strive to deliver your order as quickly as possible, occasional delays may occur during peak seasons or due to circumstances beyond our control. If you have any questions about your shipment, our Customer Care team is always available to assist you and ensure your shopping experience is smooth from checkout to delivery.
Return & Exchange Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within the eligible return period, provided the item is unused, in its original condition, and includes all original packaging.
To start a return or exchange, simply contact our Customer Care team with your order number and the reason for your request. Once your request is reviewed and approved, we will provide detailed instructions on how to proceed. After the returned item is received and inspected, eligible refunds or exchanges will be processed as quickly as possible.
Please note that certain items, including personalized products, clearance items, or products marked as final sale, may not be eligible for return or exchange. We are committed to making the process simple, fair, and hassle-free, ensuring you can shop with confidence at Ozzy Market.